Frequently asked questions and answers


Support for MY CUPS customers

General

UniCaps is the name of our company, which manufactures the capsules with great expertise and care. MY CUPS is the umbrella brand under which we offer organic coffee of the brand MY COFFEE CUP and organic tea of the brand MY TEA CUP.

We are as enthusiastic tea connoisseurs as we are coffee connoisseurs. We want to expand the possibilities of your Nespresso®³, because it can prepare not only coffee but also tea capsules, depending on your needs and the time of day.

Our goal is to be able to offer more and more people our environmentally friendly and climate-neutral¹ My Coffee Cup organic products. Since not all households have a capsule machine, we have decided to expand our range to include fairly traded organic coffee beans. This means that customers with fully automatic machines, portafilter or filter machines, French press, etc. can also enjoy the best My Coffee Cup organic coffee.

The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

On the one hand, we offer sustainable organic tea capsules and organic coffee capsules made predominantly (at least 62%) from renewable raw materials. The result is excellent, natural taste with a good conscience - and it's quick and uncomplicated. On the other hand, we stock whole coffee beans. These are not only certified organic and Fairtrade, but also packaged in a particularly environmentally friendly way, in an innovative aroma bag without aluminium and conventional plastic. All our products are also certified as CO₂-neutral¹ by ClimatePartner. We offset all emissions caused by cultivation and transport, for example, through various climate protection projects.
Our products are therefore all of organic quality, compostable² and climate-neutral¹ certified. The organic coffee beans are also Fairtrade certified.

The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

Sustainability

All our products come from controlled organic farming in accordance with the current provisions of the EU regulations on organic production. Organic means making a contribution to the protection of the environment and climate on site at the coffee and tea farmers: Soils without synthetic pesticides, preservation of biodiversity and clean drinking water.

Our capsules have been certified² by TÜV Austria and DIN CERTCO and are made of an industrially compostable material that complies with the European standard EN 13432. This means that they can be biodegraded in industrial composting plants within a short time. Conventional plastic capsules made of non-compostable material only decompose into ever smaller parts, the so-called microplastics, which still pollute the environment even after hundreds of years.

Our products are climate-neutral¹ from cultivation to your home. So with MY CUPS you always make an ecological contribution. During recycling, only as much harmful CO₂ is emitted as was previously bound by the natural raw materials of the capsules or the aroma bag or compensated by us through the support of climate protection projects. You can find more information here: https://fpm.climatepartner.com/tracking/13549-1908-1001/de

The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

Sign-up and registration

To be able to log in, you first have to register by creating a new user account. Afterwards you will be able to log in to our online store anytime using your email address and password.

Either you are new to MY CUPS and have not yet registered - or you have registered for our newsletter but not yet entered the shop.
To be able to register, please create a new user account.

No problem - just click on Forgot password n the login area and enter the e-mail address you used to register in our online shop.
We will then send you an e-mail with a link that will allow you to reset your password and set a new one.

You may have entered a different email address when resetting your password than when you registered. To request a new password, the email address you entered must match the email address on your account.
If you are sure you used the correct email address, please check your spam folder. If you can't find the email in your spam folder, please make sure that you have enough space in your mailbox. To free up disk space, you can delete old email.
If none of this helps, you probably haven't registered yet. In this case, please create a new user accountto be able to log in.

In order to receive news and interesting offers from us regularly, you can register for our newsletter using the form on our homepage or here.

Discount Codes

When you have selected all the products you want in our online shop, click on the shopping cart. Below you will find an input field for the discount code. If you enter your discount code, the discount will automatically be deducted from the total amount during the payment process.

First check if your discount code is only valid for a certain product or a certain period of time. If you still can't find a reason, just write a message via the contact form and describe your problem. Our support team will be happy to help you!

Our Certified Organic Coffees

The MY COFFEE CUP range currently includes 11 delicious varieties of organic coffee in the capsule segment.
The classics:
Espresso Fortissimo, Espresso Intenso, Espresso Barista, Ristretto Italiano, Lungo Bellissimo and Lungo Caffè Crema.
The specialities:
Caffè Caramel and Caffè Vanilla
The Exotic:
Single Origin Ethiopia, Single Origin Colombia
The caffeine-free:
Single Origin Mexico decaffeinated

Our coffee is not decaffeinated chemically, but with a gentle water method.

Our organic coffee beans are currently available in two varieties:
Caffè Crema and Espresso Vivo.

We are constantly expanding our range and developing new delicious varieties. The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

You can buy our capsules in units of 10 (Consumer Box) or 100 (Mega Box).
Our organic coffee beans are available in the packaging sizes 400 gr and 750 gr.

The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

We only use organic certified coffee of selected quality.

Our organic coffees are cultivated on sustainably managed plantations in Central America, South America and Africa - including Brazil, Colombia, Peru, Guatemala, Honduras, Mexico and Ethiopia.

There is excellent decaffeinated organic coffee from MY COFFEE CUP! Our Single Origin Mexico is an aromatic single origin, which makes the heart of connoisseurs beat faster without any caffeine.

Our Certified Organic Teas

MY TEA CUP currently offers 16 high-grade organic tea varieties.
Black teas: English Breakfast, Golden Darjeeling and Earl of Grey
Green teas: Green Queen Sencha and Princess Jasmine
Fruit teas: Happy Fruits und Very Berry
Herbal teas: Mint Intense, Lemon Grass, Fennel Anise Elixir, Royal Rooibos Vanilla and Charm of Chai Wellness teas: Teetox, Good Night, Stay Balanced and Energy Boost.

Our product line is permanently growing as we develop tasty new blends.

We only use organic certified teas and herbal blends of excellent quality.

All our organic teas and herbal blends come from controlled organic cultivation. We purchase our ingredients from renowned retailers and in some cases directly from local producers.

We only use natural teas, herbs, fruits and flavours. There are no artificial additives in our organic products.

With Aroma Technology, we have developed a mechanical crushing process that reduces the classic infusion time of tea to a few seconds. So the full aroma of our organic teas comes unadulterated into your cup at the touch of a button!
The special process creates a larger surface area, which allows the water to penetrate the tea leaves very quickly and effectively dissolve the essential oils. In addition, the high pressure in the capsule machine supports the complete development of the aroma in only 40 seconds.

No. You can use coffee and our organic tea capsules one after the other and vice versa, without affecting the good taste of the tea or coffee. If you want to be completely sure: Simply rinse your Nespresso®³ - machine with water for about 3 seconds without a capsule.

Our Capsules

To offer you a sustainable alternative that helps to avoid mountains of waste. So you can enjoy delicious organic coffee and organic tea from the capsule machine without unnecessarily polluting the environment!

To do something good for you and the environment and to send a clear signal for CO₂ neutrality¹ as well as to avoid waste mountains. So you can prepare delicious organic coffee and organic tea at the touch of a button and at the same time contribute to more sustainability - enjoyment with a clear conscience!

Our coffee beans are not only certified organic and Fairtrade, but also packaged in an environmentally friendly way. The innovative aroma bags are made of compostable components². So you are setting an example for climate neutrality¹ and doing something good for yourself and the environment.

The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

Our capsules are oxygen-tight and aroma-protected and therefore have a very long shelf life - the organic tea capsules expire three years after production and the organic coffee capsules at least 18 months. You will find the exact expiry date on the packaging.

All our capsules are industrially compostable, contain no aluminum and are not based on petroleum. Our capsules consist mainly (at least 62%) of renewable resources such as lignin, a component of wood, as well as natural starch and glucose.

The paper lid is also industrially compostable.

One box contains 10 of our MY CUPS capsules.
The 10+2 boxes contain 12 capsules.
A Mega-Box contains 100 capsules.

No, you can simply store MY CUPS capsules dry and at room temperature in the kitchen.

Yes, MY CUPS capsules are certified as bio-based⁴ and carry several certificates² for industrial compostability. All teas and coffees are certified organic.

You can dispose of your used capsules, after consultation with the municipal waste disposal company, in your bio bin or with a clear conscience in the residual waste.
Some industrial composting plants are designed for the short rotting period of fruit or garden waste, for example. Due to the longer rotting period of the capsules, they are partially sorted out and end up in an incineration plant.
As the capsules are certified as climate neutral¹, no additional CO₂ is released into the atmosphere when incinerated in a waste incineration plant.

All MY CUPS products are vegan and gluten-free. The suppliers of organic teas and organic coffees have confirmed to us that the products do not contain any allergens.

Our coffee beans

The packaging of our organic coffee beans is made of mostly renewable raw materials. All components are compostable² according to EN 13432. The paper of the bag is environmentally friendly straw paper. The band is made of paper and has the ""Grüner Punkt"", so it can be disposed of with waste paper.

The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

The organic coffee beans have a shelf life of 18 months from production.

The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

It is best to simply store the beans in their packaging. Once you have opened the bag, you can reseal it with a clip, for example. Alternatively, you can store the beans in an airtight tin or a storage jar.

The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

The packaging of our organic coffee beans is certified for industrial composting, but due to the current legal situation it still has to be disposed of with the residual waste. However, we are already working on a solution!

The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

Handling

The organic coffee capsules from MY COFFEE CUP fit into common Nespresso®³ capsule machines.
MY TEA CUP organic tea capsules are available for Nespresso®³ machines, as well.
The capsules cannot be used in Miele built-in machines, nor can they be used for the Nespresso®³ -Pro system and the Nespresso®³ Vertuo® Line System.
Further capsule formats are in preparation.

Our organic capsules were specially developed for capsule machines in the Nespresso®³ systems, so they cannot damage them. We also continuously check the smooth functionality of new models. Manufacturers may not refuse warranty claims.

Our packaging indicates the right amount of water to give the best taste. Our tea capsules for Nespresso®³ machines are optimised for approx. 220 ml, i.e. two large cups. You prepare espresso and ristretto (40 ml) by pressing the button with the small cup symbol once. All other types produce 110 ml of delicious organic coffee, which corresponds to pressing the button with the large cup symbol once.

Sometimes it can happen that coffee in capsules condenses due to transport and the brewing result is influenced by this. If you shake the organic capsule briefly before use, nothing stands in the way of organic enjoyment!

No problem! In our online shop we offer you different boxes at fair prices, which contain a selection of our organic coffees and organic teas as well as a suitable capsule machine.

The beans develop their complex aroma profile particularly well in a fully automatic and a portafilter machine.

The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

Yes, after grinding, the use of a filter machine or similar is also possible and will result in a very delicious and aromatic taste experience.

The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

For business customers

We will be happy to send you a quote tailored to meet your business needs. Please turn to our business client support at b2b@unicaps.eu or refer to the contact possibilities provided on our website.

We offer special conditions for business customers, including payment on account and, in future, convenient subscriptions. We would be happy to make you an offer, please contact us!

Payment and shipping

Currently we deliver within Germany, Austria, Switzerland, Liechtenstein, the United Kingdom and France. In our online shop you can choose the shop for your country before you order. If you would like to order our capsules outside the countries listed, please contact us via our contact form and we will find a solution for you.

You can use following payment methods in our online shop:
- Germany: PayPal, Mastercard, Visa, AMEX, Amazon Pay, Klarna, Prepayment
- Swiss & Liechtenstein: PayPal, Mastercard, Visa, AMEX, Amazon Pay
- Austria: PayPal, Mastercard, Visa, AMEX, Amazon Pay, Klarna, Prepayment
- United Kingdom: PayPal, Mastercard, Visa, AMEX, Amazon Pay
- France: PayPal, Mastercard, Visa, AMEX, Amazon Pay

Our ordering processes are automated so that you can receive your goods as quickly and inexpensively as possible. Therefore we ask you to order from us exclusively online until further notice.

there is no minimum order quantity in our online shop. Information Information about shipping costs.

- Germany: 1 to 3 working days
- Austria: 1 to 3 working days
- Switzerland & Liechtenstein: 1 to 3 working days
- United Kingdom: 3 to 4 working days
- France: 3 to 4 working days

Of course, you can also specify a different delivery address. Simply enter the address details when ordering.

If you have received incorrect or damaged goods, you can return unopened goods to us free of charge within 14 days. Simply send us a message via the contact form

After receipt of the goods, you will immediately receive your refund or replacement delivery. We recommend that you use the original package for sending the return.

Our organic coffee capsules and organic tea capsules are listed with the following retail partners:

Rewe, Wasgau, Edeka, Rossmann, dm Germany, dm Austria, Galeria Kaufhof, Globus, Kaufland, LFS Liebing, Media Markt/ Saturn, Aktuell Vertrieb, Tegut, V-Märkte.

A list of partners carrying our organic coffee beans will follow shortly.

The organic coffee beans from My Coffee Cup are currently only available in Germany and Switzerland. We will inform you in advance about product launches in the other markets.

Further questions and feedback

For general questions just send an e-mail to info@MY CUPS.de.
If you have any questions about your order or complaints, please contact our support via the contact form.